Privacy Policy

Effective Date: Jan 1, 2025

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At www.metriccoders.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect the information of users of our AI-based SaaS application (the "Service").​

 

We may collect and process the following types of information:

a) Personal Information:

• Name, email address, contact details

• Billing and payment information (processed via third-party services like Chargebee and PayPal)

• Account credentials and profile information

b) Usage Data:

• IP address, browser type, and device information

• Log data and analytics regarding interactions with our Service

• Preferences and settings related to the application

c) AI Processing Data:

• User-generated content and documents processed via AI

• Metadata associated with AI-powered interactions

d) Cookies and Tracking Technologies:

• We use cookies to enhance user experience and analyze usage patterns

 

We use the collected information for the following purposes:

• Service Provisioning: To operate, maintain, and improve our AI SaaS platform

• User Communication: To send service updates, notifications, and support responses

• Billing & Transactions: To process payments and manage subscriptions

• Security & Compliance: To protect against fraud, unauthorized access, and legal obligations

• AI Model Enhancement: To refine AI-based features (where applicable, with user consent)

 

We do not sell or rent user data. However, we may share information with:

• Third-party Payment Processors: (e.g., Chargebee, PayPal) to handle billing and subscriptions

• Cloud & Hosting Services: To securely store and manage application data

• Analytics Providers: To improve service performance

• Legal Authorities: If required by law or in response to legal requests

 

We implement industry-standard security measures to safeguard your data, including encryption, access controls, and regular security audits. However, no system can be 100% secure, and users should take necessary precautions to protect their credentials.​

 

We retain personal data as long as necessary to fulfill the purposes outlined in this policy. Users can request account deletion and data removal by contacting us.​

 

Users have the following rights regarding their data:

• Access, update, or delete personal information

• Opt-out of marketing communications

• Restrict or object to data processing (subject to legal limitations)

• Request data portability

 

To exercise these rights, contact us at info@metriccoders.com​

 

Our application may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.​

 

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.​

 

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or in-app notifications.​

 

For questions regarding this Privacy Policy, reach out to us at:
Email: info@metriccoders.com